Location – Anywhere in Australia
Clearance – NV1
Duration – 6 months with possible extension
About the Client
Our client is a leading Australian technology consulting and managed services organisation that helps businesses and government agencies deliver complex digital transformation initiatives. With a strong national presence and a broad portfolio of advisory, cloud, data, integration, enterprise applications, cybersecurity, and managed services capabilities, the organisation partners with customers to modernise operations, improve efficiency, and drive business outcomes.
About the role
We are seeking a ServiceNow Technical Consultant to join a high-performing delivery team working on a range of enterprise ServiceNow initiatives.
This is a hands-on consulting role that combines business engagement with platform configuration, making it ideal for someone who enjoys translating business requirements into practical, scalable ServiceNow solutions. You will work closely with stakeholders to understand requirements, develop technical designs, and configure platform-native capabilities that deliver measurable business outcomes.
Working within an established project environment, you will collaborate with Business Analysts, Functional Consultants, Developers, Architects, and key customer stakeholders to deliver high-quality ServiceNow solutions that enhance business processes and user experiences. This is an excellent opportunity to contribute to meaningful transformation projects while further developing your consulting and ServiceNow expertise.
Key Responsibilities
- Translate business requirements, functional designs and user stories into clear, practical ServiceNow technical designs.
- Configure and implement ServiceNow solutions using platform-native, low-code/no-code capabilities.
- Build and enhance forms using Form Builder / Form Designer.
- Build and enhance flows and workflows using Flow Designer.
- Use Table Builder to enhance existing data models and create new tables where appropriate.
- Configure ServiceNow platform features such as forms, fields, UI policies, data relationships, workflows, flows and related configuration items.
- Reuse out-of-the-box ServiceNow platform capabilities wherever practical, avoiding unnecessary customisation.
- Work closely with functional consultants and business stakeholders to clarify requirements, acceptance criteria and solution behaviour.
- Collaborate with ServiceNow developers or architects where requirements involve scripting, App Engine development, integrations or complex technical patterns.
- Support backlog refinement, sprint planning, demonstrations, testing and other Agile delivery activities as part of an existing delivery team.
- Ensure configured solutions are maintainable, scalable and aligned with ServiceNow platform best practices.
- Clearly explain configuration decisions, impacts and trade-offs to both technical and non-technical stakeholders.
- Contribute to delivery quality by documenting configuration decisions, data model changes and implemented solution behaviour.
- 5+ years of hands-on ServiceNow experience, ideally in a technical consultant, functional consultant, platform consultant or configuration-focused delivery role.
- Strong understanding of ServiceNow platform configuration and low-code/no-code implementation approaches.
- Experience translating business requirements and user stories into practical platform designs.
- Hands-on experience configuring ServiceNow forms, fields, UI policies, flows, workflows and related platform features.
- Experience using Flow Designer to build and maintain business processes and workflow automation.
- Experience using Form Builder / Form Designer to build and enhance user-facing forms.
- Experience using Table Builder to extend existing data models or create new tables where appropriate.
- Good understanding of ServiceNow table structures, data relationships and platform data modelling concepts.
- Java development skills and practical Java programming experience are highly desirable.
One or more of the following is highly desirable:
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Business Analyst
- ServiceNow Micro-Certification - Flow Designer
- ServiceNow UI Builder Micro-Certification
- ServiceNow Certified Implementation Specialist in a relevant product area, such as ITSM, CSM/CRM, SPM, FSM or PSDS
- ITIL 4 Foundation
