The Department is seeking experienced System Administrators to provide end-to-end administration and strategic support for the Atlassian suite, specifically Jira, Jira Service Manager (JSM), and Confluence (Data Centre). System administrators will also help drive and deliver the uplift of Enterprise Service Management (ESM) and Enterprise Asset Management (EAM) capabilities leveraging JSM to enable tracking work requested and completed (requests/incidents) against a range of assets (e.g. ICT systems, software, hardware, etc).
Key Responsibilities
- Manage the end-to-end deployment, upgrading, and maintenance of the Atlassian suite.
- Execute regular patching, security hardening, and performance tuning to mitigate risks and optimise system responsiveness.
- Provide expert Tier-2 and Tier-3 technical support to customers. Manage "Jira- as-a-Service" delivery model.
- Develop and maintain comprehensive technical documentation.
- Collaborate with key stakeholders to translate complex operational requirements into technical Jira configurations.
- Assist in the design and implementation of Enterprise Service Management (ESM) and Enterprise Asset Management (EAM) workflows in JSM.
- Ensure seamless integration between asset management modules and service request workflows to provide a unified view of service delivery.
- Assist in the migration of legacy service management data into JSM, including data mapping, cleansing, and validation.
- Assist in the decommissioning of legacy service management capabilities, ensuring a seamless transition to JSM without loss of critical historical data.
- Contribute to activities for requirements analysis, system design, testing, implementation and transition to operations.
- Containerisation: Deploy and manage application workloads utilising Docker and Kubernetes.
- Develop and maintain scripts in Python and PowerShell to streamline system administration and deployment tasks.
- Modern DevOps: Utilise source control for configuration management and assist in the development and execution of Cl/CD pipelines.
- 5 years’ experience in system administration, ideally with experience in Jira Service Management (Data Centre) or other service management tooling.
- Strong understanding of Enterprise Service Management (ESM) and Enterprise Asset Management (EAM) principles, including the design of complex object schemas and automated service workflows.
- Demonstrated experience in project delivery, including the migration of legacy systems, platform lifecycle management (upgrades/patches), and the provision of Tier 2 and 3 operational support
- Proven ability to manage external vendors and Internal stakeholders to define technical requirements, manage expectations, and deliver a service that meets organisational requirements.
Security Required: TSPV - Security Clearance required
Location - Canberra
How to Apply - Please upload your resume to apply. Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification and any other client requested checks
Closing date: Friday 31 July by 9am
Call Joanne Finchett on 0480 002454 or email Joanne@whizdom.com.au for any further information
