Position Description
Provides technical support for the infrastructure, network and multiple business applications used within the company utilising remote tools and technologies, online documentation, knowledge of the environment and experience in remote problem analysis and resolution.
Key Role and Responsibiities
- Working within a team of technical specialists providing support and management services to Department Technologies Windows, Linux and Network environments.
- Provide daily system administration and maintenance ensuring all systems and applications are optimally maintained and operational.
- Conduct daily administration and maintenance of Windows servers.
- Maintain enterprise storage systems and virtual hosts.
- Maintain data backups.
- Provide professional, effective and timely incident management and resolution for all support calls.
- Implement and maintain systems/network security measures.
- Monitor server logs and systems/network performance.
- Keep abreast of new technologies and advise on potential uses.
- Hardware acquisitions (testing, selection, ordering, set to work).
- Assist to maintain Local and Wide Area Network.
- At least 5-7 years’ experience working in a similar role / environment.
- Proficient in supporting Windows Server, Active Directory, Windows 10/11, DNS, DHCP and TCP (Linux desirable).
- Thorough knowledge of Nutanix, Virtualisation software and Microsoft Exchange.
- Ability to install, configure and support Applications on Intel Servers (Linux Desirable).
- Demonstrated workload prioritisation skills in a high volume environment.
- Understanding of ITIL Change Management.
- Understanding of LAN and WAN.
- In depth knowledge of remote support, software deployment, patch management and imaging tools.
- Mobility support across iOS.
- Excellent communication skills both written and oral.
- Strong interpersonal and teamwork skills with a positive demeanour.
- attention to detail.
- Flexibility to attend to urgent issues out of hour’s if/when required.
- Effective analytical and technical troubleshooting skills.
Security Required: NV2 Security Clearance required
Location - Canberra
How to Apply - Please upload your resume to apply. Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification and any other client requested checks
Closing date: Monday 31 August by 9am
Call Kelly Shockley 0480 002 457 or email kelly@whizdom.com.au for any further information.
