About the Organisation
Our client is a national security-focused government agency responsible for protecting Australia’s interests through intelligence, cyber security, and critical operational capabilities. The organisation plays a vital role in safeguarding national systems and supporting government priorities in a highly secure and dynamic environment. Suitable candidates will be required to complete an organisational suitability assessment prior to commencement.
About the Role
We are seeking an experienced Lead Operations Coordinator to oversee day-to-day operational activities within a critical gateway environment. This position is responsible for ensuring the availability, security, and performance of essential services and infrastructure while acting as a central coordination point for senior leadership and key stakeholders.
Working closely with technical teams and executives, you will coordinate operational activities, manage escalations, support incident investigations, and e
Ensure alignment of resources across multiple work areas. The role requires strong leadership, stakeholder engagement, and operational management skills within a high-security environment.
Key Responsibilities
- Lead and coordinate daily operational activities across critical services and components.
- Monitor service availability and investigate service outages or breaches of availability targets.
- Initiate and oversee remedial actions to restore services and minimise disruptions.
- Support and coordinate investigations into service incidents and security breaches.
- Manage priorities, schedules, and communications for senior leaders and management teams.
- Ensure managers have access to the information and resources required to support operational outcomes.
- Build strong relationships with internal and external stakeholders and influence outcomes through effective communication.
- Provide advice and guidance on service availability planning, design, and continuous improvement initiatives.
- Extensive experience preparing executive-level communications, reports, and briefing materials.
- Strong stakeholder engagement and negotiation skills with the ability to influence outcomes.
- Proven ability to manage competing priorities while leading teams toward operational objectives.
- Well-developed investigative and analytical skills, including assessing service impacts and recommending remedial actions.
- Excellent organisational, coordination, and communication abilities.
- Experience operating within complex, high-pressure environments where service continuity and security are critical.
- Initial 12-month contract with extension options available.
- Work locations available in Canberra or Adelaide.
Security Requirements
- Australian Citizenship is required.
- Candidates must hold a current Top Secret Positive Vetting (TSPV) security clearance.
- The successful candidate must be able to meet all organisational suitability requirements prior to commencement.
Please call Lisa Berjak on 0480 011 550 for any further information. Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification, and any other client-requested checks.
Why partner with Whizdom?
We’re Whizdom. We view you as an extension of our strong, dependable brand and have differentiators which really are different! The Whizdom way:
We pay our contractors same day you submit your timesheet!
We are Level 3, DISP certified and have signed the Veteran Employment Commitment and been awarded the highest level of compliance to this important initiative, proactively assisting veterans transitioning from the forces to civilian roles. We’ve been lucky enough to win industry awards for our high level of process compliance and are ISO 9001 certified. Our commitment to reducing Greenhouse Gas Emissions has been accredited in line with large global organisations.
We value diversity and welcome applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability.
Our team of talented people are passionate about your experience, doing the right thing always, with a focus on your long-term career goals. We even give you a best in industry merch pack! Even if this role isn’t the exact fit for you, we would love a chat, contact us to find out more.
