Our client is a global leader in technology, engineering, and digital transformation, delivering mission-critical solutions across government, defence, and national security environments. With a strong reputation for innovation and operational excellence, they support some of Australia's most complex and secure ICT ecosystems.
This is an opportunity to join a high-performing team responsible for sustaining and enhancing critical technology platforms that directly support national capabilities. You'll work alongside skilled engineers and operational specialists in an environment that values collaboration, continuous improvement, and technical leadership.
About the Role
We are seeking an experienced Technical Team Lead to provide day-to-day leadership of a systems administration and maintenance function supporting a complex enterprise environment. Acting as the second-in-command to the Maintenance Lead, you will play a pivotal role in coordinating technical teams, driving service delivery outcomes, and ensuring contractual obligations are consistently achieved.
The position combines people leadership, operational oversight, incident coordination, and stakeholder engagement, making it ideal for someone who enjoys balancing technical understanding with team and service management responsibilities.
Key responsibilities include:
- Leading daily operational activities, workload allocation, sprint planning, and ticket management.
- Monitoring team capacity and resource utilisation to ensure service levels and contractual commitments are met.
- Coordinating incident response activities and supporting the management of critical and major incidents.
- Facilitating stakeholder communications and providing operational updates during service disruptions.
- Supporting post-incident reviews and driving continuous improvement initiatives.
- Compiling and analysing operational performance metrics and governance reporting.
- Ensuring changes are delivered in accordance with established change management frameworks.
- Acting as the Maintenance Lead during periods of leave or absence and representing the team at governance forums and client engagements.
The Successful Candidate
To be successful in this role, you will be a confident technical leader with a strong background in enterprise ICT operations and service delivery. You will be comfortable leading teams through operational challenges, coordinating technical resources, and engaging with both engineering teams and senior stakeholders.
You will bring:
- Demonstrated experience in a Team Lead, Technical Lead, or 2IC position within a large-scale enterprise environment.
- Strong experience managing IT service delivery and incident response within an ITIL-aligned framework.
- Excellent communication skills with the ability to translate technical challenges into meaningful business outcomes.
- Experience working within Defence, National Security, Intelligence, or other highly regulated environments.
- A solid understanding of enterprise infrastructure technologies, including Windows, Linux, Active Directory, virtualisation, endpoint management, and container platforms.
- The ability to lead teams, manage competing priorities, and maintain performance in a high-tempo operational environment.
This is an outstanding opportunity for an experienced technical leader looking to make an impact within a highly secure and mission-focused environment while continuing to develop their leadership career.
Why partner with Whizdom?
We’re Whizdom. We view you as an extension of our strong, dependable brand and have differentiators which really are different! The Whizdom way:
- We pay our contractors same day you submit your timesheet!
- We are Level 3, DISP certified and have signed the Veteran Employment Commitment and been awarded the highest level of compliance to this important initiative, proactively assisting veterans transitioning from the forces to civilian roles. We’ve been lucky enough to win industry awards for our high level of process compliance and are ISO 9001 certified. Our commitment to reducing Greenhouse Gas Emissions has been accredited in line with large global organisations.
- We value diversity and welcome applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability.
Location: The role is based in Canberra ACT.
Engagement Type: This is a permanent opportuntiy
Security Requirements: Candidates must hold an active or reactivatable Top Secret Positive Vetting (TSPV) Security Clearance on submission. Our client is not looking to upgrade an existing clearance for this position. An OSA(Organisational Suitability Assessment) will be required for this position.
How to Apply: Please upload your resume to apply. Please note you will need to complete selection criteria to complete this application process. We will be in touch with instructions for suitably skilled candidates.
Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification and any other client requested checks.
Applications open until 8am 28 August 2026.
Reach Damien on 0480 002 503 or damienm@whizdom.com.au for any further information.
