Our client is a high-profile Australian Government organisation within the national security and defence domain. They play a critical role in protecting Australia from global threats through advanced cyber, intelligence, and technology capabilities. The organisation operates in a highly complex, fast-paced environment where accuracy, security, and clarity of information are paramount.
This is an opportunity to contribute to nationally significant programs while working alongside highly skilled technical and non-technical professionals.
About the Role
The client is seeking an APS6-equivalent Technical Writer / Content Designer to support major CRM and RC projects. This role is focused on developing a wide range of documentation, from deeply technical design and configuration artefacts through to clear, user-friendly training and usage materials.
You will work closely with technical teams and service providers to produce high-quality documentation that supports system design, delivery, and ongoing operations. The role requires strong content design capability, attention to detail, and the ability to translate complex technical information into accessible content for varied audiences, including end users and senior stakeholders.
Key responsibilities include:
- Producing design, configuration, technical support, and training documentation
- Developing system design, technical reference, service support, and operational documents
- Compiling and synthesising technical notes from service providers into cohesive system and security documentation
- Liaising with technical teams and external providers to clarify and refine documentation inputs
- Creating user-friendly, executive-level guides and training materials
- Ensuring all documentation aligns with Commonwealth Style Guide and accessibility standards (including WCAG)
- Supporting Agile delivery teams and maintaining documentation quality across the full lifecycle
The ideal candidate will be an experienced Technical Writer or Content Designer who thrives in complex technical environments and enjoys collaborating across multidisciplinary teams.
You will bring:
- Demonstrated experience producing high-quality online software and technical documentation
- Exceptional ability to write clear, plain-English, user-centred content for technical and non-technical audiences
- Strong capability translating complex technical concepts without loss of accuracy
- Advanced proficiency with Microsoft Office and Atlassian tools (Confluence and Jira)
- Experience working within Agile environments (SAFe highly regarded)
- Strong critical thinking, communication, and stakeholder engagement skills
We’re Whizdom. We view you as an extension of our strong, dependable brand and have differentiators which really are different! The Whizdom way:
- We pay our contractors same day you submit your timesheet!
- We are Level 3, DISP certified and have signed the Veteran Employment Commitment and been awarded the highest level of compliance to this important initiative, proactively assisting veterans transitioning from the forces to civilian roles. We’ve been lucky enough to win industry awards for our high level of process compliance and are ISO 9001 certified. Our commitment to reducing Greenhouse Gas Emissions has been accredited in line with large global organisations.
- We value diversity and welcome applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability.
Location: Canberra, ACT
Contract terms: 12 months from commencement date, plus 2x 12 month extensions at our clients discretion.
Security Requirements: Must be an Australian Citizens with an active NV1 or higher security clearance.
How to Apply: Please upload your resume to apply. Please note you will need to complete selection criteria to complete this application process. We will be in touch with instructions for suitably skilled candidates.
Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification and any other client requested checks.
Applications open until 8am 22 May 2026.
Reach Damien on 0480 002 503 or damienm@whizdom.com.au for any further information.
