Seeking a Test Manager with extensive knowledge of ITIL processes and tools.
Job details
Test Managers oversee the whole testing practice and manage the deployment of testing resources and testing approaches.
Test Management defines overall testing strategies and manages effective planning, monitoring and execution of all testing activities. Test Managers are responsible for performing objective assessments of the software products to enable developers and managers to make appropriate corrective decisions. The role assists with the implementation and definition of overall testing strategies. Test Managers ensure that test activities are effectively planned, monitored, and completed in accordance with agreed test guidelines and business requirements. A key component of the role involves dealing with external software vendors as stakeholders. Test Managers exercise a considerable degree of independence, with decision-making substantially dependent on their high-level judgement and consideration of wider agency implications, with work being performed under the general guidance of senior staff. In performing a leadership role, Test Managers drive innovation, change in workplace practices and organise work in the context of competing priorities and strategic direction.
Key duties and responsibilities
Duties may include some or all of the following:
• manage the timely delivery of testing outcomes and the quality of testing processes
• plan, develop, and manage test cases for different types of testing at various stages of testing on appropriate testing platforms
• liaise with project teams to ensure appropriate methodology and testing tools are used for testing processes
• review complex test cases from team members to ensure quality
• contribute to the approach for scripting, test data requirements gathering, and test data gathering
• define and document requirements for test environments
• develop and manage team improvement initiatives and projects, including team tools and process changes
• identify, analyse, manage and report on trends of defects, programming errors and inconsistent operational characteristics
• conduct complex testing to ensure the ICT service functions as per requirements
• undertake test effort estimation and manage resources to ensure project deliverables are met
• lead and support operations of the team, including monitoring business performance, setting priorities, and managing resources and workflow
• lead staff, including overseeing performance, health and wellbeing
• develop staff capability through coaching, mentoring and succession planning to increase performance, engagement and retention
• contribute to and influence ICT strategy resolving conflicts as needed
• monitor and manage work output and quality, against established performance standards through interpretation of quality analysis and reporting
• report on the achievement of business outcomes, key performance indicators and quality assurance to manage performance
• proactively share knowledge and expertise, and provide assistance and mentorship to less experienced colleagues
• prepare and review a range of written material including technical and corporate documentation
• assist with the management of finances, resources and budget requirements and issues within area of responsibility
• collaborate with a broad range of internal and external stakeholders to achieve project outcomes
• engage and partner with other agencies and service providers to build service delivery capability
• attend interagency meetings and forums to influence business outcomes and share information
• encourage innovation, continuous improvement and manage and support change
• exercise delegation in accordance with legislation and guidelines.
Technical skills
Model204 (M204), web services, RESTful APIs Extensive knowledge and understanding of: • frameworks, legislation, policies, procedures and information management requirements relevant to Social Security • the agency’s privacy, ethics, workplace health and safety and security protocols • ITIL processes and tools.
Contract:
12 Month Contract with 2 x 12 months contract extension
Security Required:
Baseline
Security Clearance required
Location -
Canberra and Hybrid - 3 days a week
How to Apply -
Please upload your resume to apply. Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification and any other client requested checks
Closing date:
Wednesday 22 April 2026 By 9am
Call Joanne Finchett on 0480 002454 or email Joanne@whizdom.com.au for any further information
