About the Consultancy:
Join a leading state government department delivering advanced network engineering, security, and digital transformation services to government. Our teams work across complex, mission‑critical environments, driving innovation, resilience, and long‑term capability uplift. You’ll be engaged on a multi‑year transformation program supporting next‑generation network modernisation.
About the End Client:
The client is a major public safety and emergency services organisation undergoing significant modernisation of their communications platforms. This is a rare opportunity to work on a long‑term, high‑impact program supporting secure, reliable, and modern voice systems essential to frontline operations.
About the Role
We are seeking a highly skilled Voice Solution Engineer (Unified Communications) to support the implementation, configuration, and uplift of enterprise voice and collaboration environments. You will play a key role in the Critical Network Uplift Program, contributing to the telephony modernisation effort as the organisation transitions from legacy systems to cloud‑based UCaaS and CCaaS platforms.
This is a multi‑year engagement through to February 2027 with strong extension potential.
Key Responsibilities
Current State Operations
- Deploy, configure, and manage the full Cisco UC stack, including:
- Cisco Call Manager (CUCM)
- Cisco Unity Connection
- VCS, CMS, Expressway
- UCCX, Finesse, CUIC
- Support and administer Calabrio Call Recording and Atea Wallboards.
- Configure and troubleshoot voice and AV endpoints:
- Video conferencing units
- Hotline (PAL) phones
- Analogue voice gateways
- Front‑door and video front‑door phones
- Paging and bell systems
- Support enterprise and emergency (000) SIP trunking.
- Provide 2nd/3rd‑level support for voice and VoIP incidents and problems.
- Actively contribute to the Telephony Uplift Program across design, build, test, and migration.
- Support migration from on‑prem Cisco UC to cloud UCaaS/CCaaS platforms (e.g., Webex Calling & Contact Centre).
- Assist with decommissioning legacy voice infrastructure (CUCM, UCCX, CMS, Unity, Calabrio).
- Assist with asset tracking, configuration, and testing.
- Contribute to design and deployment of cloud‑native replacements for desk phones, paging, bell systems, hotline phones, and entry devices.
- Contribute to vendor selection and technology roadmaps.
- Produce as‑built documentation, runbooks, and operational handover material.
- Provide 2nd/3rd‑level support for voice riding on network infrastructure.
- Troubleshoot connectivity and performance issues impacting call quality.
- Roll out and support AV/VC hardware (e.g., Webex room devices).
- Diagnose issues related to Cisco hardware and firmware.
- Monitor voice network performance and assist with fault identification.
- Perform capacity planning and performance tuning.
- Support the design and implementation of resilient and secure emergency communication networks.
- Strong hands‑on experience with unified communications, enterprise telephony, and migration projects.
- Deep understanding of SIP protocols and enterprise voice architectures.
- CCNP Collaboration certification desirable but not essential.
- Experience managing voice communication systems and AV/VC solutions.
- Strong network troubleshooting capability, with the ability to analyse and resolve performance issues.
- Strong vendor and service‑provider engagement skills.
- Ability to maintain clear technical documentation and contribute to continuous improvement.
- Knowledge of ITIL processes and service management.
- Ability to work collaboratively in a project environment and meet deadlines.
- Willingness to participate in an after‑hours on‑call rotation and travel to remote sites when required.
- Effective Communication: Able to clearly articulate technical and project information to varied audiences.
- Team Player: Works collaboratively with colleagues, project teams, and operational groups.
- Influence & Negotiate: Secures outcomes through clear communication, negotiation, and relationship management.
- Resilience & Courage: Performs effectively under pressure and adapts to changing priorities.
- Planning & Prioritisation: Manages workloads effectively, anticipating challenges and adjusting strategies.
- Technology‑Driven: Stays across emerging UC/voice technologies and implements industry best practice.
- Australian Citizen, Permanent Resident, or New Zealand Citizen.
- Pre‑employment requirements include:
- National Police Check
- Baseline Security Clearance
- Two reference checks
- 40‑hour work week.
- Leave requirements vary by contract duration.
- Multi‑year contract through February 2027 with potential for extension.
- Opportunity to support a major state‑wide communication network uplift.
- Hands‑on experience with next‑generation UCaaS/CCaaS and Cisco collaboration technologies.
- International consultancy environment with strong support for career growth.
Please upload your CV to apply. Suitable candidates will be contacted with next steps and may be asked to complete additional selection criteria.
For further information, contact Farbar Siddiq on 0489 922 211 or email farbars@whizdom.com.au.
All candidates must be willing to undergo security and pre‑employment screening as required.
