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The Role:
One of our private clients is looking for a Service Desk Analyst to work with our client’s Service Delivery team to manage Customer enquiries and issues from receipt through to completion, and to gradually build the capability of the Service Desk.
This is a permanent opportunity with our client
Responsibilities:
Your responsibilities will include, but not limited to:
Location: Brisbane
Role Type: Permanent
Security Requirements: To be eligible for this role, you must be an Australian Citizen.
How to Apply:
Applications close Friday, 20 May 2022
Please upload your resume to apply. Please note you may need to complete selection criteria to complete this application process. We will be in touch with instructions for suitably skilled candidates.
Service Desk Analyst
| Job title : | Service Desk Analyst |
| Contract type : | Permanent |
| Location : | Brisbane |
| Sectors : | |
| Salary : | Market Rate |
| Start date : | 2022-04-28 |
| Job Reference : | V-41263 |
| Contact name : | Mohammed Samsam |
| Contact email : | mohammeds@whizdom.com.au |
| Job published : | almost 2 years ago |
One of our private clients is looking for a Service Desk Analyst to work with our client’s Service Delivery team to manage Customer enquiries and issues from receipt through to completion, and to gradually build the capability of the Service Desk.
This is a permanent opportunity with our client
Responsibilities:
Your responsibilities will include, but not limited to:
- To assist with receipt of our client’s Customer service calls and emails, assessing and escalating issues and processing cases
- To assist with the onboarding of new Customers into our client’s system, working with the CSMs and Technical team to complete the work according to required timings
- To understand the background and requirements for the management of the following Service Desk elements - Incidents, Service Requests, Changes, Problems
- To conduct Level 1 support
- To work with Level 2/3 technical personnel to assist to resolve issues
- To maintain all Service Desk work in our client’s Service Manager tool.
- To manage general task and issue management utilizing ServiceNow.
- Asset management through ServiceNow.
- To assist, maintain and improve the speed and quality of our client’s Services by implementing and improving processes
- Sound knowledge of OHS and Environmental requirements in the workplace.
- Excellent communication skills.
- 1-3 years' experience in a Service Desk front line role, ideally in Cloud Services.
- Experience in liaising with Customers in a supportive manner as required in the solution of issues.
- Empathy with the Customer issues and requirements.
- A proactive solution-focused approach with Customers.
- Ability to document Processes and Knowledge articles.
- Ability to work both independently with minimal supervision and as part of a team.
- Experience with Support Desk applications.
- Excellent knowledge of Microsoft Office Applications.
- Administration of Office 365 desirable.
- Previous experience with ServiceNow desirable.
Location: Brisbane
Role Type: Permanent
Security Requirements: To be eligible for this role, you must be an Australian Citizen.
How to Apply:
Applications close Friday, 20 May 2022
Please upload your resume to apply. Please note you may need to complete selection criteria to complete this application process. We will be in touch with instructions for suitably skilled candidates.
Job has Expired