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The Role:
The Department are looking to enhance their Information Technology Service Management (ITSM) capabilities and are looking to implement a new Service Management Platform using Service Now. The department is looking to engage up to 4 specialists for a period of six (6) months, with possible extensions, to assist in developing and transitioning to Service Now.
Primary Duties:
The successful candidate(s) will be required to:
• Work closely with the Project team to ensure all the Project deliverables in scope are defined and met as required.
• Work closely with the project team to ensure all required knowledge transfer and handover to transition for the ongoing management and governance of Service Management processes
• Assist in the operational change as required to implement Service Now
• Assist in documentation management.
• Assisting the Director by working with ITD teams and the business in the activities of integrating with the SIAM services.
• Assisting in co-ordination and alignment between the transition of replacement and disengagement of current arrangements.
• Identify and manage inter-dependencies with other ICT Sourcing Program activities and initiatives.
• Facilitation and coordination for the provision of division activities to ensure project deliverables are met.
Skills and Knowledge:
• Experience in multiple disciplines of Service Management
• An understanding of operational systems including compute, cloud, networks, storage etc.
• Operational experience in at least 2 Service Management disciplines
• Proficient in MS Office products
• At least 2 years’ experience using and/or implementing Service Now
Location: This role is ACT based.
Contract term: Initial contract for 6 months with 2 x 6 month contract extension options pending budget and delegate approval
Security Requirements: To be eligible for this role, you must be an Australian Citizen and hold a Baseline Security Clearance.
How to Apply:
Please upload your resume to apply. Please note you will need to complete selection criteria to complete this application process. We will be in touch with instructions for suitably skilled candidates.Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification and any other client requested checks
Please contact Kelly Shockley on 0480 002 457 or kelly@whizdom.com.au for any further information.
Applications open until 22 April.
ServiceNow Specialist
| Job title : | ServiceNow Specialist |
| Contract type : | Contract |
| Location : | Canberra |
| Sectors : | |
| Salary : | $130 - $150 per hour |
| Start date : | 2024-04-15 |
| Duration : | 6 months |
| Job Reference : | V-44491 |
| Contact name : | Kelly Shockley |
| Contact email : | kelly@whizdom.com.au |
| Job published : | 14 days ago |
The Department are looking to enhance their Information Technology Service Management (ITSM) capabilities and are looking to implement a new Service Management Platform using Service Now. The department is looking to engage up to 4 specialists for a period of six (6) months, with possible extensions, to assist in developing and transitioning to Service Now.
Primary Duties:
The successful candidate(s) will be required to:
• Work closely with the Project team to ensure all the Project deliverables in scope are defined and met as required.
• Work closely with the project team to ensure all required knowledge transfer and handover to transition for the ongoing management and governance of Service Management processes
• Assist in the operational change as required to implement Service Now
• Assist in documentation management.
• Assisting the Director by working with ITD teams and the business in the activities of integrating with the SIAM services.
• Assisting in co-ordination and alignment between the transition of replacement and disengagement of current arrangements.
• Identify and manage inter-dependencies with other ICT Sourcing Program activities and initiatives.
• Facilitation and coordination for the provision of division activities to ensure project deliverables are met.
Skills and Knowledge:
• Experience in multiple disciplines of Service Management
• An understanding of operational systems including compute, cloud, networks, storage etc.
• Operational experience in at least 2 Service Management disciplines
• Proficient in MS Office products
• At least 2 years’ experience using and/or implementing Service Now
Location: This role is ACT based.
Contract term: Initial contract for 6 months with 2 x 6 month contract extension options pending budget and delegate approval
Security Requirements: To be eligible for this role, you must be an Australian Citizen and hold a Baseline Security Clearance.
How to Apply:
Please upload your resume to apply. Please note you will need to complete selection criteria to complete this application process. We will be in touch with instructions for suitably skilled candidates.Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification and any other client requested checks
Please contact Kelly Shockley on 0480 002 457 or kelly@whizdom.com.au for any further information.
Applications open until 22 April.
Job has Expired