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Working closely with customers, you will drive service improvement opportunities, as well as liaise with internal teams to provide support that goes above and beyond their expectations.
Key Responsibilities include:
How to Apply
Please upload your resume to apply. Please note you will be required to prepare a suitability statement to complete this application process. We will be in touch with instructions for suitably skilled candidates.
Call Katrina on 0489 923 756 for any further information.
Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification, and any other client-requested checks.
Customer Relationship Manager
| Job title : | Customer Relationship Manager |
| Contract type : | Permanent |
| Location : | Canberra |
| Sectors : | |
| Salary : | circa $120,000 + super |
| Start date : | 2023-12-03 00:00:00 |
| Duration : | 1.0 HOUR |
| Job Reference : | V-43981 |
| Contact name : | Katrina Gabriel |
| Contact email : | katrinag@whizdom.com.au |
| Job published : | over 1 year ago |
- Salary: $120,000 + super
- Location: Canberra, ACT
- Security Clearance required: minimum Baseline
Working closely with customers, you will drive service improvement opportunities, as well as liaise with internal teams to provide support that goes above and beyond their expectations.
Key Responsibilities include:
- Building highly effective relationships and rapport with customers, going beyond their expectations resulting in retention of business
- Identify trends and opportunities for continuous improvements for individual customers
- Education of customers on operational contact points and processes
- Be the point of escalation for major incidents
- Identify new or potential sales opportunities
- Produce contractual reports and related analysis highlighting service performance against SLA's
- Build and manage relationships within the business to evolve solution offerings, drive program governance, build customer advocacy and generate a positive customer experience
- Own the overall service management governance for your customer
How to Apply
Please upload your resume to apply. Please note you will be required to prepare a suitability statement to complete this application process. We will be in touch with instructions for suitably skilled candidates.
Call Katrina on 0489 923 756 for any further information.
Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification, and any other client-requested checks.
Job has Expired