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Call Centre – Clinician
About the Role
As a Client Assist Contact Clinician, you’ll provide phone-based mental health support to clients across regional Australia. Working in a 24/7 rostered environment, you’ll operate within a hybrid model (from home and office), delivering clinical services over the phone.
Your responsibilities will include:
Mandatory Requirements
To be eligible, you must have:
Key Responsibilities
Ideal Candidate Profile
You will:
What’s on Offer
How to Apply:
Please upload your resume to apply. We will be in touch with further instructions for suitably skilled candidates. Please note that you will be required to complete selection criteria to complete your application for this role.
Call George Wright on 0480 011 549 or email georgew@whizdom.com.au for any further information.
Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification and any other client requested checks.
Call Centre Clinician
| Job title : | Call Centre Clinician |
| Contract type : | Contract |
| Location : | Melbourne |
| Sectors : | |
| Salary : | $55-65 Per Hour (Inc Super) |
| Start date : | 2025-09-03 |
| Duration : | 12 months |
| Job Reference : | V-55675-1 |
| Contact name : | George Wright |
| Contact email : | georgew@whizdom.com.au |
| Job published : | about 14 hours ago |
About the Role
As a Client Assist Contact Clinician, you’ll provide phone-based mental health support to clients across regional Australia. Working in a 24/7 rostered environment, you’ll operate within a hybrid model (from home and office), delivering clinical services over the phone.
Your responsibilities will include:
- Intake, assessment, and triage of clients
- Immediate mental health support
- Referrals to state-based specialist and crisis case management services
Mandatory Requirements
To be eligible, you must have:
- A current or eligible Working with Vulnerable People registration
- A current or eligible Working with Children check
- One of the following qualifications: Registered Psychologist / Occupational Therapist / Registered Nurse (with full AHPRA registration)
- Social Worker (with AASW membership)
- Master’s-level Counselling qualification with PACFA (Registered Clinical Counsellor) or ACA (Level 3 or 4) registration
- Ability to obtain and maintain a Baseline Vetting (AGSVA) security clearance
Key Responsibilities
- Deliver trauma-informed, client-centred intake and brief interventions
- Conduct risk assessments and document clinical intake appropriately
- Respond calmly and effectively to critical incidents
- Communicate clearly, both verbally and in writing
- Confidently use IT systems and software
Ideal Candidate Profile
You will:
- Work flexible shifts across 24/7 roster
- Provide high-quality clinical services including:
- Risk assessment and intervention
- Intake and referral
- Single-session counselling
- Maintain accurate and confidential client records using the Client Management System
- Participate in CPD activities and clinical supervision
- Follow ethical guidelines and relevant legislation
- Collaborate with colleagues and external providers to coordinate care
- Promote safe and cooperative working practices aligned with APS Values
What’s on Offer
- Hourly Rate: $55–$65 (including super)
- Contract: 12 months
- Location: Melbourne
How to Apply:
Please upload your resume to apply. We will be in touch with further instructions for suitably skilled candidates. Please note that you will be required to complete selection criteria to complete your application for this role.
Call George Wright on 0480 011 549 or email georgew@whizdom.com.au for any further information.
Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification and any other client requested checks.