Digital Service Designer

Digital Service Designer

Job Title: Digital Service Designer
Contract Type: Contract
Location: Brisbane
Reference: 2933685
Contact Name: Fiona Zielinski
Contact Email:
Job Published: May 08, 2019 12:15

Job Description

We are seeking a Service Designer with a passion for Agile delivery to join our clients team.
As a Service Designer, you’ll work in a multi-disciplinary team to build world class government digital services.
You’ll be responsible for understanding and articulating improvements to the Customer Experience across the organisations digital services landscape.
Our ideal candidate
  • Minimum 5 years’ experience required
  • Extensive experience in design of services within government
  • Demonstrated experience in Human Centred Design
  • Demonstrated experience in Customer Experience design
  • Demonstrated and practical application of Design Thinking practices within government
  • Champion of the Digital Service Standard (DSS) and Service Design and Delivery Process (SDDP)
  • Highly knowledgeable in research and design methodology
  • Experience in generating design hypothesis, mapping experiences and evaluating success metrics
  • Demonstrated experience working on operational/live services
  • Experience planning, conducting, analysing and making recommendations on emerging trends to identify and lead improvements to existing services as well as introduce innovative and industry first service experiences
  • Expertise in building and testing concepts and prototypes, supported by experts in content, solution design and other relevant disciplines
  • Strong presentation/facilitation skills and the ability to articulate and present solutions, ideas and recommendations
  • Exceptional communication, organizational and interpersonal skills
  • Experience working in a fast paced environment, handling and coordinating multiple projects
  • Experience in working in Agile is highly desirable
  • Successful track record working in cross-functional teams
  • Motivated, positive & enthusiastic
This positions closes Thursday 9th May.

Contract - 12 Months + 1 x 6 Months Contract Extension 

Candidates MUST be Australian Citizens to be considered for this role.
Candidates who do not meet the requirements will not be considered for this particular position.
Contact Fiona for more information 1300 944 936

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