Digital Service Designer

We are seeking a Service Designer with a passion for Agile delivery to join our clients team.
 
As a Service Designer, you’ll work in a multi-disciplinary team to build world class government digital services.
 
You’ll be responsible for understanding and articulating improvements to the Customer Experience across the organisations digital services landscape.
 
Our ideal candidate

• Minimum 5 years’ experience required
• Extensive experience in design of services within government
• Demonstrated experience in Human Centred Design
• Demonstrated experience in Customer Experience design
• Demonstrated and practical application of Design Thinking practices within government
• Champion of the Digital Service Standard (DSS) and Service Design and Delivery Process (SDDP)
• Highly knowledgeable in research and design methodology
• Experience in generating design hypothesis, mapping experiences and evaluating success metrics
• Demonstrated experience working on operational/live services
• Experience planning, conducting, analysing and making recommendations on emerging trends to identify and lead improvements to existing services as well as introduce innovative and industry first service experiences
• Expertise in building and testing concepts and prototypes, supported by experts in content, solution design and other relevant disciplines
• Strong presentation/facilitation skills and the ability to articulate and present solutions, ideas and recommendations
• Exceptional communication, organizational and interpersonal skills
• Experience working in a fast paced environment, handling and coordinating multiple projects
• Experience in working in Agile is highly desirable
• Successful track record working in cross-functional teams
• Motivated, positive & enthusiastic