Service Delivery Manager (SIAM)

Service Delivery Manager (SIAM)

Job Title: Service Delivery Manager (SIAM)
Contract Type: Contract
Location: Canberra
Reference: 2916781
Contact Name: Nicole McCann
Contact Email:
Job Published: April 08, 2019 19:15

Job Description

The Delivery Manager has responsibility for developing and guiding the strategy, design and effective operation of services delivered by multiple service and capability providers, with a view to offering a consistent and positive experience across the life of the services to customers.

Skills and Knowledge required 

  1. Experience in the application of ITIL V3 Service Management process interactions and dependencies.
Major Responsibilities:            
  1. Develop a service strategy and design for the implementation of a Multi-Source Integrated (MSI) approach to service management for the Cyber Program.
  2. Identify, monitor and manage relationships with internal and external service providers.
  3. Develop and control change management processes for complex systems, including risk assessment and risk mitigation strategies.
  4. Develop service level agreements to support the MSI approach, including capturing and reporting performance metrics.
The Specified Person will be expected to demonstrate attributes of SFIA Level of Responsibility 5.

Must hold either a current Top Secret Positive Vetting (TSPV) security clearance OR have held a TSPV in the previous 12 month period (which has since been downgraded).

Candidates that do not meet the requirements will not be contacted or considered.

Applications close 24 April.

Contact Nicole for further details. 1300 944 936