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The Role:
The Service Desk is the first contact point for any IT issues within the department.
The Service Desk analyst will specifically undertake the following duties:-
Security Requirements: Applicants must be Australian Citizens. A baseline security clearance is required for this role with the ability to obtain a NV1 security clearance.
How to Apply: Applications close 11 October.
Please upload your resume to apply. Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification and any other client requested checks
Please note you may need to complete selection criteria to complete this application process. We will be in touch with instructions for suitably skilled candidates
Call Kelly 0480 002 457 or email kelly@whizdom.com.au for any further information
Service Desk Analyst
| Job title : | Service Desk Analyst |
| Contract type : | Contract |
| Location : | Canberra |
| Sectors : | |
| Salary : | Competitive |
| Start date : | 2024-10-07 |
| Duration : | 8 months |
| Job Reference : | V-46367 |
| Contact name : | Kelly Shockley |
| Contact email : | kelly@whizdom.com.au |
| Job published : | 9 months ago |
The Service Desk is the first contact point for any IT issues within the department.
The Service Desk analyst will specifically undertake the following duties:-
- Assisting with Incident management and request fulfilment for Department staff
- Address and resolve basic incidents and requests received via phone, email and our ticketing systems
- Queue management via the department’s service management tool
- Win 10 and O365 System Administration
- Basic user training
- Application Support including Office 2016
- Knowledge Base Development
- Responsibility for compiling and troubleshooting issues before progressing to Tier 2/3 team
- Excellent verbal and written communication skills
- Ability to work collaboratively within and across teams
- Ability to quickly learn new processes and procedures.
- Interested in career development, Self- Development, training and furthering their career
- A passion for delivering excellent customer service
- Strong problem solving and troubleshooting skills with good attention to detail
- Ability to multi-task and manage priorities
Security Requirements: Applicants must be Australian Citizens. A baseline security clearance is required for this role with the ability to obtain a NV1 security clearance.
How to Apply: Applications close 11 October.
Please upload your resume to apply. Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification and any other client requested checks
Please note you may need to complete selection criteria to complete this application process. We will be in touch with instructions for suitably skilled candidates
Call Kelly 0480 002 457 or email kelly@whizdom.com.au for any further information
Job has Expired