User Researcher

User Researcher

Job Title: User Researcher
Contract Type: Contract
Location: Canberra
Reference: 2930585
Contact Name: joanne Finchett
Contact Email:
Job Published: May 01, 2019 14:31

Job Description

Seeking a User Researcher to be involved in an Alpha piece, prototyping, an assessment of a complex service delivery assurance model and the identification of opportunities to deliver additional value for users.

The Role:

You will be working with an existing team, which includes a product manager, engagement lead/BA, as well as other capabilities.
The user researcher/s will work in a multidisciplinary team to ensure the identification and prioritisation of the work that benefits users. User researcher will be responsible for building an understanding of the service’s users and their behaviour, and providing insights to the team about how users interact with the service. They take the lead on running sessions with real users, and communicating findings back to the whole team, creating actionable insights to guide design. The user researcher will have extensive experience working in Agile and, ideally, experience with the Commonwealth Digital Service Standard

Skills and Experience Required:

  • Demonstrate a minimum of 5 years experience in User Research
  • Create design hypotheses to improve the service and work with team members to run design experiments
  • Identify user needs and ensure that your team understands them and keeps user needs at front of mind when making product and prioritisation decisions
  • Have previous experience in agile and work at pace as part of an agile multi-disciplined team

Canberra Based

Contract Term - 3 Month Contract with potential extension 

Security Requirements- Applicants must be Australian Citizens. Baseline Security Clearance is Required.

Applications close 7 May, please upload your resume to apply. Please note, that selection criteria is required for this role.

Call Jo Finchett 1300 944 936 for any further information.

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