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Our goverment client has a requirement for a Client and Service Management Officer based in ACT.
Security Clearance required: PV
Contract Length: 12 months + 2x 12 month extension
Location: ACT
Close Date: Tuesday 8th Oct 2024 – 9am
Key Responsibilities:
• Serve as the initial point of contact for department staff staff and partners seeking assistance with IT-related issues, providing prompt and courteous service.
• Log and track service requests and incidents using the Jira ticketing system.
• Provide technical support for a range of IT issues, including hardware, software, and network problems. Escalate more complex issues to higher-level support as needed.
• Process and manage service requests, including user account creation, access management, and software installations.
• Maintain accurate and up-to-date records of client interactions, issue resolutions, and service requests. Document recurring issues and provide feedback for knowledge base improvements.
• Communicate effectively with clients to keep them informed about the status of their requests and provide clear, concise instructions and updates.
• Use troubleshooting techniques to diagnose and resolve common IT issues, ensuring minimal disruption to client operations.
Call Joanne Finchett on 0480 002 454 or email Joanne@whizdom.com.au for any further information.
Client and Service Management Officer
| Job title : | Client and Service Management Officer |
| Contract type : | Contract |
| Location : | Canberra |
| Sectors : | |
| Salary : | $120 - $140 per hour |
| Start date : | 2024-09-17 00:00:00 |
| Duration : | 12.0 MONTH |
| Job Reference : | V-45760 |
| Contact name : | Sarah Sanders |
| Contact email : | sarahs@whizdom.com.au |
| Job published : | 18 days ago |
Security Clearance required: PV
Contract Length: 12 months + 2x 12 month extension
Location: ACT
Close Date: Tuesday 8th Oct 2024 – 9am
Key Responsibilities:
• Serve as the initial point of contact for department staff staff and partners seeking assistance with IT-related issues, providing prompt and courteous service.
• Log and track service requests and incidents using the Jira ticketing system.
• Provide technical support for a range of IT issues, including hardware, software, and network problems. Escalate more complex issues to higher-level support as needed.
• Process and manage service requests, including user account creation, access management, and software installations.
• Maintain accurate and up-to-date records of client interactions, issue resolutions, and service requests. Document recurring issues and provide feedback for knowledge base improvements.
• Communicate effectively with clients to keep them informed about the status of their requests and provide clear, concise instructions and updates.
• Use troubleshooting techniques to diagnose and resolve common IT issues, ensuring minimal disruption to client operations.
Call Joanne Finchett on 0480 002 454 or email Joanne@whizdom.com.au for any further information.
Job has Expired