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The Role:
The Data Remediation Analyst provides advanced application support to both internal and external stakeholders of the Departments program. The role works closely with associated Business areas, internal technical teams, and the departments Contact Centre to identify and resolve complex data issues. The role also assists with the mentorship of junior staff and develops strategies for ongoing data improvement. The position ensures that data is accurate, consistent, and reliable; ensuring that it can be used appropriately in further downstream systems
Location and Contract Term: This role is based in ACT, it is a part-time contract, 24 hours per week. 12-month contract with 1 x 12-month extension option pending budget and delegate approval.
Security Requirements: Applicants must be Australian Citizens. A baseline security clearance or the ability to obtain is required.
How to Apply: Applications close 30 May.
Please upload your resume to apply. Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification and any other client requested checks
Please note you may need to complete selection criteria to complete this application process. We will be in touch with instructions for suitably skilled candidates
Call Kelly 0480 002 457 or email kelly@whizdom.com.au for any further information
Data Remediation Analyst
| Job title : | Data Remediation Analyst |
| Contract type : | Contract |
| Location : | Canberra |
| Sectors : | |
| Salary : | Competitive |
| Start date : | 2025-05-20 |
| Duration : | 12 months |
| Job Reference : | V-52626 |
| Contact name : | Kelly Shockley |
| Contact email : | kelly@whizdom.com.au |
| Job published : | about 7 hours ago |
The Data Remediation Analyst provides advanced application support to both internal and external stakeholders of the Departments program. The role works closely with associated Business areas, internal technical teams, and the departments Contact Centre to identify and resolve complex data issues. The role also assists with the mentorship of junior staff and develops strategies for ongoing data improvement. The position ensures that data is accurate, consistent, and reliable; ensuring that it can be used appropriately in further downstream systems
- Resolve complex system data issues;
- work within Siebel CRM to analyse incidents and data fix applicable records;
- work directly with relevant Level 3 support groups and associated Business teams to detail investigation and achieve a resolution
- identify and escalate incidents which may adversely impact on operations and service delivery to users;
- provide thorough investigations and troubleshooting of issues by reviewing design and functional specification documentation;
- assist in the development and implementation of new operational procedures / initiatives;
- train, create SOPs, and support staff on data quality standards and data handling best practices;
- work on rotating rostered hours (between 8am and 5.30pm). Provide on-call support when required, and the occasional weekend work (Technical Verification Testing, etc);
- show a dedication to service delivery excellence through an ongoing commitment to improving the level of support
Location and Contract Term: This role is based in ACT, it is a part-time contract, 24 hours per week. 12-month contract with 1 x 12-month extension option pending budget and delegate approval.
Security Requirements: Applicants must be Australian Citizens. A baseline security clearance or the ability to obtain is required.
How to Apply: Applications close 30 May.
Please upload your resume to apply. Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification and any other client requested checks
Please note you may need to complete selection criteria to complete this application process. We will be in touch with instructions for suitably skilled candidates
Call Kelly 0480 002 457 or email kelly@whizdom.com.au for any further information