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Experienced Service Designer

Experienced Service Designer

Job Title: Experienced Service Designer
Contract Type: Contract
Location: Canberra
Industry:
Reference: 2921827
Contact Name: joanne Finchett
Contact Email: joanne@whizdom.com.au
Job Published: April 10, 2019 17:02

Job Description

Seeking an experienced Service Designer to design new and improved service experiences across a range of employment related programmes and channels.

The Role:
 The Department of Jobs and Small Business is seeking an experienced Service Designer to design new and improved service experiences across a range of employment related programmes and channels.
You will lead a number of service design projects including digital transformation initiatives.
You will be required to:
  •  understand user needs and analyse the Department’s operations
  • design and present future state service experiences by developing artefacts including blueprints, personas, journeys, scenarios and roadmaps
  • collaborate with a range of stakeholders in an agile environment
  • support the Department to meet the Digital Service Standard
Skills and Experience Required:
  • At least three years experience designing cross channel service experiences that meet user needs and policy goals for large organisations and Government.
  • Experience conducting and interpreting user research and analysing organisational operations to understand the current state of a service.
  • Experience articulating and presenting future state service experiences by developing artefacts including blueprints, personas, journeys, scenarios and roadmaps.
  • Experience working collaboratively with a range of stakeholders in an agile environment.
  • Experience working on service experiences that are required to meet the Australian Government’s Digital Service Standard.
Canberra based

Contract Term - 8 Month Contract

Security Requirements- Applicants must be Australian Citizens. Baseline Security Clearance desirable or the ability to obtain

Applications close 16 April, please upload your resume to apply. Please note, that selection criteria is required for this role.

Call Jo Finchett 1300 944 936 for any further information.