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Operational Support Officer
PURPOSE
This role is responsible for providing a range of administrative and operational support functions to enable the efficient and effective delivery of services to customers by the frontline teams. Operational Support Officers facilitate the achievement of strategic objectives by working proactively and collaboratively with customers, internal and external stakeholders, and each other to provide an effective centralised administrative function.
Key Responsibilities:
Pay Rate: Up to $50 Per Hour + Super.
Security Requirements: Full working rights & the ability to obtain an Australian police check.
How to Apply
Please upload your resume to apply. We will be in touch with further instructions for suitably skilled candidates. Please note that you will be required to complete selection criteria to complete your application for this role.
Call George Wright on 0480 011 549 or email georgew@whizdom.com.au for any further information.
Applications close on 5th June 2024
Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification and any other client requested checks.
Operational Support Officer
| Job title : | Operational Support Officer |
| Contract type : | Contract |
| Location : | New South Wales |
| Sectors : | |
| Salary : | Up-to $50 Per Hour + Super |
| Start date : | 2024-05-30 |
| Duration : | 6-Months |
| Job Reference : | V-44716 |
| Contact name : | George Wright |
| Contact email : | georgew@whizdom.com.au |
| Job published : | about 2 months ago |
Operational Support Officer
PURPOSE
This role is responsible for providing a range of administrative and operational support functions to enable the efficient and effective delivery of services to customers by the frontline teams. Operational Support Officers facilitate the achievement of strategic objectives by working proactively and collaboratively with customers, internal and external stakeholders, and each other to provide an effective centralised administrative function.
Key Responsibilities:
- System Workflow Management: Manage various administrative processing and operational support tasks within case management systems, including but not limited to Navigator, CRM, and CMS.
- Service Requests: Manage a variety of service request types according to agreed business processes, including treatment and care requests, home modification requests, continence and consumables prescription and variation requests, cab-charge requests.
- Email Inbox Management: Manage relevant inboxes by processing all internally and externally received documents, reports, invoices, and requests in accordance with agreed business processes and timeframes. This includes uploading documents, applying correct naming protocols, categorizing documents, and finalising documents.
- Physical Mail: Handle physical mail, including scanning, indexing, and distributing incoming mail to appropriate teams/business units, as well as printing and mailing letters/communications.
- Correspondence: Create and send correspondence, including service approvals, purchase orders, invoice decline letters, requests for information, and ad hoc items as directed by the Operational Support Team Leader.
- Information Requests: Respond to requests for information by collating and sending copies of relevant documents to insurers, solicitors, subpoenas, and other third parties.
- Enquiries: Respond to enquiries by phone or email, often as the first point of contact for the team/business unit, ensuring accurate and timely responses.
- Telephony Support: Provide support and management, often as the first point of contact through platforms including Microsoft Teams, Touchpoint, and Genysis.
- Vendor Creation and Maintenance: Adhere to organisational and operational requirements for vendor management within relevant case management systems. This includes communicating with internal and external stakeholders, ensuring required information and documentation are sent/received, and accurate data entry for creations and amendments.
- Complaints: Address Level 1 complaints and escalate as appropriate for resolution. Record complaints in the case management system where relevant.
- Financial Transactions: Prepare and undertake standard financial/purchasing transactions on behalf of the business unit to ensure compliance with established procurement and financial procedures.
- Travel Bookings: Process travel bookings and communicate itinerary with appropriate stakeholders.
- Ad Hoc Assistance: Provide other supports and assistance as directed by the Operational Support Team Lead.
- Records Management: Manage and maintain physical and digital records for the team/business unit in accordance with records management policies, procedures and confidentiality/privacy requirements.
- Home Modifications Support: Set up and maintain project plans (including project timeframes, resourcing, and deliverables) using appropriate software, and provide status reporting.
- Self-Management: Prioritise workloads and workflows to ensure team KPIs are met.
- Mindset: Support the ongoing evolution of Operational Support by seeking opportunities to improve service delivery, adopting a flexible change mindset, and embracing a culture of continuous improvement within the team.
- Sydney CBD (No Remote Workers)
- 6-Months initial contract with Likely extension.
Pay Rate: Up to $50 Per Hour + Super.
Security Requirements: Full working rights & the ability to obtain an Australian police check.
How to Apply
Please upload your resume to apply. We will be in touch with further instructions for suitably skilled candidates. Please note that you will be required to complete selection criteria to complete your application for this role.
Call George Wright on 0480 011 549 or email georgew@whizdom.com.au for any further information.
Applications close on 5th June 2024
Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification and any other client requested checks.
Job has Expired