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The Role:
The Department is seeking the services of three Service Desk Analysts to provide a high level of customer service and support to our users.
The Service Desk is the primary contact point for any IT issues within the department.
Key Duties:
Location and Contract Term: This role is Canberra based. Contract till June 2025 with options to extend till June 2027.
Security Requirements: Applicants must be Australian Citizens. A NV1 security clearance is required.
How to Apply:
Applications close 16 January 2025
Please upload your resume to apply. We will be in touch with instructions for suitably skilled candidates
Call Jo 0480 002454 - Joanne@whizdom.com.au for any further information
Service Desk Analyst
| Job title : | Service Desk Analyst |
| Contract type : | Contract |
| Location : | Canberra |
| Sectors : | |
| Salary : | $40 - $45 per hour |
| Start date : | 2025-01-06 |
| Duration : | 6 MONTHS |
| Job Reference : | V-42023-1 |
| Contact name : | Joanne Finchett |
| Contact email : | joanne@whizdom.com.au |
| Job published : | 11 days ago |
The Department is seeking the services of three Service Desk Analysts to provide a high level of customer service and support to our users.
The Service Desk is the primary contact point for any IT issues within the department.
Key Duties:
- Assisting with Incident management and request fulfilment for Department staff
- Address and resolve basic incidents and requests received via phone, email and our ticketing systems
- Queue management via the department’s service management tool
- Win 10 and O365 System Administration
- Basic user training
- Application Support including Office 2016
- Knowledge Base Development
- Responsibility for compiling and troubleshooting issues before progressing to Tier 2/3 teams
- Other duties as directed by Department representatives
- Excellent verbal and written communication skills
- Ability to work collaboratively within and across teams
- Ability to quickly learn new processes and procedures.
- Interested in career development, Self- Development, training and furthering their career
- A passion for delivering excellent customer service
- Strong problem solving and troubleshooting skills with good attention to detail
- Ability to multi-task and manage priorities
Location and Contract Term: This role is Canberra based. Contract till June 2025 with options to extend till June 2027.
Security Requirements: Applicants must be Australian Citizens. A NV1 security clearance is required.
How to Apply:
Applications close 16 January 2025
Please upload your resume to apply. We will be in touch with instructions for suitably skilled candidates
Call Jo 0480 002454 - Joanne@whizdom.com.au for any further information