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The Role:
The Department is looking to engage a qualified and experienced Service Desk Support. The Service Desk Support role will work within a large complex portfolio of work supporting major new capabilities and initiatives to deliver new and enhanced digital transformation for the Department.
Skills and Experience Required:
Location and Contract Term: This role is Canberra based. Contract is till March 2025 with 1 x 12 month contract extension options pending budget and delegate approval.
Security Requirements: Applicants must be Australian Citizens. A baseline security clearance is required
How to Apply:
Applications close COB 7 June
Please upload your resume to apply. Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification and any other client requested checks
Please note you may need to complete selection criteria to complete this application process. We will be in touch with instructions for suitably skilled candidates
Call Kelly 0480 002 457 or 1300 944 936 or email kelly@whizdom.com.au for any further information
Department o
Service Desk Support
| Job title : | Service Desk Support |
| Contract type : | Contract |
| Location : | Canberra |
| Sectors : | |
| Salary : | $35 - $39 per hour |
| Start date : | 2024-06-02 |
| Duration : | 9 months |
| Job Reference : | V-44078 |
| Contact name : | Kelly Shockley |
| Contact email : | kelly@whizdom.com.au |
| Job published : | 10 months ago |
The Department is looking to engage a qualified and experienced Service Desk Support. The Service Desk Support role will work within a large complex portfolio of work supporting major new capabilities and initiatives to deliver new and enhanced digital transformation for the Department.
Skills and Experience Required:
- Provide Level 2 application support to the Business areas.
- Provide thorough triage, investigation and analysis of issues escalated by reviewing design and functional specification documentation and attempting to replicate in lower environments.
- Work directly with, and escalate issues to, relevant Level 3/4 support groups with detailed investigations documented, and support these teams in achieving a resolution.
- Provide out of hours support to the contact centre, and internal teams during System releases and hotfixes. This includes some weekend work.
- Work on rotating rostered hours (between 8am and 5.30pm).
- Perform remediation functions
- Familiarise themselves with upcoming functionality to be able to support their introduction to the System
- Ensure service documentation including service templates, knowledge base articles, approval criteria, usability documentation etc. are maintained and updated as necessary.
- Provide high level customer support to Users of the System directly, both via email and telephone.
- Show a dedication to service delivery excellence through an ongoing commitment to improving the level of support
Location and Contract Term: This role is Canberra based. Contract is till March 2025 with 1 x 12 month contract extension options pending budget and delegate approval.
Security Requirements: Applicants must be Australian Citizens. A baseline security clearance is required
How to Apply:
Applications close COB 7 June
Please upload your resume to apply. Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification and any other client requested checks
Please note you may need to complete selection criteria to complete this application process. We will be in touch with instructions for suitably skilled candidates
Call Kelly 0480 002 457 or 1300 944 936 or email kelly@whizdom.com.au for any further information
Department o
Job has Expired