Service Level Manager

Service Level Manager

Job Title: Service Level Manager
Contract Type: Contract
Location: Canberra
Reference: 2913119
Contact Name: Nicole McCann
Contact Email:
Job Published: April 08, 2019 19:15

Job Description

The Service Level Manager is responsible for establishing and managing the range of service level agreements across all services, systems and applications in the ICT portfolio to develop, promote, refine and administer the ICT services available to the business. 
Major Responsibilities:            
  1. Work with the Group Management and Service Desk management teams to ensure a consistent high quality service is delivered. Embed and ensure global processes, tools, vendors and standards within the organisation are maintained from a Service Desk perspective.
  2. Provide primary point of contact and stakeholder management. Act as escalation point for the end user community and drive remedial and continuous improvement actions.
  3. Ensure user needs are supported by appropriate service level agreements.
  4. Evaluate business risks and issues related to operational incidents, potential changes and internal audit reports. Implement appropriate risk management processes and take appropriate and timely actions.
The Specified Person will be expected to demonstrate attributes of SFIA Level of Responsibility 5.

Must hold either a current Top Secret Positive Vetting (TSPV) security clearance OR have held a TSPV in the previous 12 month period (which has since been downgraded).

Candidates that do not meet the requirements will not be contacted or considered.

Applications close 12 April.

Contact Nicole for further details. 1300 944 936