Service Level Manager
|Job Title:||Service Level Manager|
|Contact Name:||Nicole McCann|
|Job Published:||April 08, 2019 19:15|
The Service Level Manager is responsible for establishing and managing the range of service level agreements across all services, systems and applications in the ICT portfolio to develop, promote, refine and administer the ICT services available to the business.
- Work with the Group Management and Service Desk management teams to ensure a consistent high quality service is delivered. Embed and ensure global processes, tools, vendors and standards within the organisation are maintained from a Service Desk perspective.
- Provide primary point of contact and stakeholder management. Act as escalation point for the end user community and drive remedial and continuous improvement actions.
- Ensure user needs are supported by appropriate service level agreements.
- Evaluate business risks and issues related to operational incidents, potential changes and internal audit reports. Implement appropriate risk management processes and take appropriate and timely actions.
The Specified Person will be expected to demonstrate attributes of SFIA Level of Responsibility 5.
Must hold either a current Top Secret Positive Vetting (TSPV) security clearance OR have held a TSPV in the previous 12 month period (which has since been downgraded).
Candidates that do not meet the requirements will not be contacted or considered.
Applications close 12 April.
Contact Nicole for further details. 1300 944 936