Business and Systems Analyst

Business and Systems Analyst

Job Title: Business and Systems Analyst
Contract Type: Contract
Location: Canberra
Reference: 2921855
Contact Name: joanne finchett
Contact Email:
Job Published: April 10, 2019 17:16

Job Description

Seeking a Business and Systems Analyst, to liaise with business areas across the department and an expectation to communicate with both technical and non-technical staff.

The Role:
The Customer Contact and Improvement Program (CCIP) is looking at how to better manage customer contacts and enquiries and looking at understanding what this means for service delivery to the community and employees. It is recognised that if our enquiry channels are understood and aligned, customers will receive better service, including through self-service opportunities.

Skills and Experience Required:
  • At least five years of experience working in large-scale agile and/or waterfall ICT and/or business led projects
  • Demonstrated experience in development or implementation of customer contact channels such as but not limited to CRM, bots, knowledge management systems/infrastructure, web chat
  • Demonstrated strong communication skills including: 
  • Documenting high and detailed level business requirements
  • Producing artefacts incorporating process modelling techniques, wireframes, use cases and user stories
  • Demonstrated experience in master data management and/or data security and/or knowledge of data frameworks and/or SQL and/or data migration and integration.

Nice-to-have skills and experience:
  • Knowledge and/or experience of call centre operations and/or technologies
  • Demonstrated communication skills and experience managing sensitive
  • stakeholder groups to foster a productive working environment
  • Assist business areas and testing services as required during testing and UAT
Canberra based

Contract Term - 2 Month Contract with a 12 month extension option

Security Requirements- Applicants must be Australian Citizens.

Applications close 16 April, please upload your resume to apply. Please note, that selection criteria is required for this role.

Call Jo Finchett 1300 944 936 for any further information.