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Our client, a large government department are seeking a Customer Engagement Officer to support the capability co-lead in customer engagement and on-boarding activities. This role identifies new business opportunities across the network and drives business within a specific industry category and region. Customer interaction is extensive, involving influencing, presentation, and negotiation.
Indicative duties include, but are not limited to:
Location: ACT or QLD
Length of contract: 12 months
Contract Extensions: 1 x 12 months
Security Requirements: Due to the nature of this role, we require a minimum-Security Clearance of Negative Vetting 1 (NV1).
How to Apply:
Please upload your resume to apply. Please note you will need to complete selection criteria to complete this application process. We will be in touch with instructions for suitably skilled candidates.
Applications close Monday 27 June 2022.
For further information please contact Vicky on 0480 002 459
Customer Engagement Officer
Job title : | Customer Engagement Officer |
Contract type : | Contract |
Location : | Canberra |
Sectors : | |
Salary : | Competitive |
Start date : | 2022-06-01 00:00:00 |
Duration : | 12.0 MONTH |
Job Reference : | V-41460 |
Contact name : | Vicky Langridge |
Contact email : | vickyl@whizdom.com.au |
Job published : | almost 2 years ago |
Indicative duties include, but are not limited to:
- Support the Capability Lead with on-boarding contract management, customer engagement, reporting and business administration with the aim of process improvement, timely outcomes, and effective collaboration.
- Develop and maintain comprehensive knowledge of market/industry to identify and develop a pipeline of potential customers aligned with strategic and operational priorities.
- Build and maintain effective working relationships with existing customers and those in the pipeline to facilitate the on-going growth of the service.
- Analyse available data to provide insights about existing and potential customers and to aid decision making processes.
- Develop the professional skillset of staff within the team to ensure deep industry understanding of customer requirements and the service offering.
- Be able to learn and develop basic technical understanding of the capability to actively contribute towards successful engagements between service providers and customers.
- A basic to intermediate knowledge of the subject matter will be required.
- Acquire knowledge on the organisational structure to understand key areas in terms of reporting.
- Use appropriate systems and tools to deliver all required reports.
- Monitor on-boarding progress and changes to any processes, documentation, or team movements (internal and external) to take appropriate action.
- Manage the transition of a customer from initial engagement to operational execution by consulting with and maintaining strong relations with Service Providers, Project Managers, and key personnel.
- Experience in new business development and customer engagement in Government and private sectors.
- Proven ability to develop effective relationships across multiple levels of customer organisations
- Effective communication and people skills
- Attention to detail
Location: ACT or QLD
Length of contract: 12 months
Contract Extensions: 1 x 12 months
Security Requirements: Due to the nature of this role, we require a minimum-Security Clearance of Negative Vetting 1 (NV1).
How to Apply:
Please upload your resume to apply. Please note you will need to complete selection criteria to complete this application process. We will be in touch with instructions for suitably skilled candidates.
Applications close Monday 27 June 2022.
For further information please contact Vicky on 0480 002 459
Job has Expired